Below is a compliant Privacy Notice expanded to meet GLBA (Gramm-Leach-Bliley Act) expectations for a mortgage lender, while keeping your original content intact and clean for copy & paste.
I’ve added the missing required elements (information-sharing categories, consumer rights, safeguarding statement) without changing your tone.
Last Updated: 12/29/2026
At Direct Rate, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and share information when you visit our website or apply for a loan.
1. Information We Collect
We may collect the following categories of personal information:
Identifying Information:
Name, address, email address, phone number, Social Security number, and date of birth.
Financial Information:
Income, assets, bank account details, credit history, and employment information.
Device and Online Information:
IP address, browser type, operating system, and other information collected through cookies and similar tracking technologies.
2. How We Use Your Information
We use your information to:
- Process and underwrite your loan application
- Verify your identity and creditworthiness
- Communicate with you regarding our products and services
- Respond to inquiries and customer service requests
- Comply with applicable legal and regulatory requirements
3. Information Sharing Practices
We do not sell your personal information.
We may share your personal information as permitted or required by law, including:
Service Providers:
Third parties that perform services on our behalf, such as credit reporting agencies, appraisers, title companies, settlement agents, auditors, and technology providers.
Legal and Regulatory Authorities:
When required to comply with applicable laws, regulations, subpoenas, court orders, or governmental requests, or to protect our legal rights.
Permitted by Law:
For everyday business purposes such as processing transactions, maintaining accounts, responding to court orders, and reporting to credit bureaus.
4. Your Privacy Rights
Federal law gives consumers the right to limit some but not all sharing of personal information. State laws may provide additional privacy protections.
At this time, Direct Rate shares information only as permitted by law and does not share information in a manner that requires an opt-out under applicable federal privacy regulations.
To inquire about your privacy rights or update your preferences, please contact us using the information below.
5. Safeguarding Your Information
We implement reasonable administrative, technical, and physical safeguards designed to protect your personal information from unauthorized access, misuse, or disclosure. These measures include access controls, encryption, and secure systems in accordance with federal privacy and data security standards.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to enhance user experience, analyze website traffic, and support site functionality. You may control cookie preferences through your browser settings.
7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated revision date.
8. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
Direct Rate
Phone: (210) 909-6999
Address: 16500 San Pedro Ave, Ste. 333
San Antonio, Texas 78232
